## The Problem
Pacific Tort Group operates in mass tort litigation—one of the most complex intake environments. Case viability depends on narrow criteria: specific product/device involvement, injury type and severity, and jurisdiction. The firm previously processed all mass tort inquiries through a manual intake workflow that couldn't scale with demand. Average intake-to-evaluation time stretched to 18 days. The firm was evaluating approximately 30 mass tort cases monthly—well below capacity—for fear of taking on cases outside eligibility windows.
## The Solution
The firm deployed PI Case Qualifier's intelligent intake forms with mass tort-specific qualification logic. The form dynamically presents branching questions based on initial inputs, validating each prospective mass tort claim against the firm's current acceptance criteria. Automated scoring grades cases on a 0-100 viability scale. High-scoring cases receive immediate consultation routing; cases outside current parameters are flagged with documented rationale.
## Implementation
Integration required mapping the firm's active mass tort campaigns to corresponding eligibility rules within PI Case Qualifier. The intake workflow was configured to route based on product-specific criteria, with real-time updates whenever the firm's case criteria shifted. Total implementation timeline: 5 days.
## The Outcome
The firm now evaluates 120+ mass tort cases monthly with consistent quality. Intake-to-evaluation time dropped from 18 days to under 72 hours—the 4× improvement in throughput. Staff hours spent on intake screening dropped from 4 hours/day to 15 minutes of system oversight. The firm has documented structure for handling mass tort influxes without临时 hiring or process breakdowns.